Head Housekeeper Forest Park Country Hotel An elegant country hotel promising a memorable retreat n estled on the edge of the vibrant village of Brockenhurst in the heart of the New Forest, Forest Park Country Hotel is one of the New Forest’s iconic country hotels. Combining timeless charm, boutique accommodation, exceptional food and drink, and gracious hospitality, we create unforgettable stays for discerning travellers seeking a peaceful woodland escape. Part of The Coaching Inn Group — proudly named Which? Hotel Group of the Year in the large hotel chains category — we are passionate about delivering hospitality from the heart through our outstanding people and characterful properties. We are now looking for an experienced and passionate Head Housekeeper to lead our housekeeping team and help maintain the exceptional standards our guests expect. The Role As Head Housekeeper, you will take pride in ensuring every part of the hotel reflects the elegance, comfort, and attention to detail that defines Forest Park Country Hotel. You will lead and inspire the housekeeping team while maintaining the highest standards of cleanliness throughout our guest bedrooms and public areas. Key Responsibilities Lead, motivate, and manage the housekeeping team Ensure all guest rooms and public areas are cleaned and presented to exceptional standards Manage housekeeping rotas and daily task allocation Conduct room inspections and quality checks Monitor stock levels and order housekeeping supplies Support recruitment, training, and development within the department Ensure health, safety, and hygiene standards are consistently followed Work closely with Reception and Maintenance teams to deliver a seamless guest experience About You We are looking for someone who: Has previous experience in a Head Housekeeper or senior housekeeping role within hospitality Demonstrates excellent leadership and organisational skills Has exceptional attention to detail Takes pride in delivering high standards Works well under pressure in a fast-paced environment Is friendly, approachable, and passionate about hospitality Shares our people-focused and family-oriented culture Why Join Us? At The Coaching Inn Group, our people are at the heart of everything we do. Wherever you stay with us, you’ll find warm welcomes, genuine hospitality, and teams who care deeply about creating memorable guest experiences. Work/Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar Development? Award winning career development programmes Reward? We have fantastic Hero of the month and Hero of the year schemes Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation Something different? Annual stay for £1 offer Personal support? Employee assistance programme and wellbeing support This is an exciting opportunity to join an award-winning hotel group within one of the New Forest’s most historic and beautiful country hotels. Location Forest Park Country Hotel, Rhinefield Road, Brockenhurst, SO42 7ZG