Overview
Job Title: Home Claims Recovery Handler
Location(s): Leicester or Bexhill (Hybrid)
Welcome to Hastings Direct - Pam Angel - HR Director
We\'re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\'ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\'re proud of the journey we\'re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, and we hope you will consider joining us to share in the exciting chapter ahead.
Role Overview: Due to our incredible growth, we\'re growing a brand-new team. As a Specialist Recovery Handler within Home Claims, you will use your recovery knowledge and experience to proactively pursue the successful recovery of Hastings\' outlay against the party or parties responsible for the damage to our customer\'s home. You will support our customers, help them understand the recovery journey, and keep them updated throughout the life of the claim. You\'ll take a rigorous approach to recoveries by working effectively with our legal panel when required to achieve the best possible outcomes. Over time you will move into handling home liability claims alongside recoveries as we continue on our growth plan and support coaching and mentoring across the team.
Responsibilities
* Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value, and where appropriate instructing panel solicitors to assist with the recovery and initiate legal proceedings
* Managing recovery referrals from colleagues and suppliers, thoroughly investigating claims to identify and progress valid recoveries, and working closely with the wider Home Claims colleagues to increase awareness of recoveries
* Working with our supply chain to build robust processes to maximise recovery opportunities and success, and assisting with the measurement of supplier performance on recoveries
* Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects
* Keeping customers updated on all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence
* Using recovery claims knowledge and all available investigations tools to resolve liability and quantum challenges
Essential Skills/Experience
* Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes)
* Sound knowledge and experience of understanding relevant legal principles and case law
* Outstanding communication and organisational skills, ensuring customers are always kept updated
* Experience of handling property liability claims would be beneficial
The Interview Process
* Recruiter screening call
* 1st stage interview with hiring leader
Benefits
* Flexible working - we champion a flexible hybrid working approach
* Competitive bonus scheme - annual 4Cs performance bonus
* Financial wellbeing - life assurance, income protection, pension contributions, discounts and financial wellbeing support
* Mental wellbeing programme - Thrive app, employee assistance programme, mental health first aiders, support groups
* Additional benefits - 25 days annual leave + bank holidays, health care cash back plans, dental plans, cycle to work, tech schemes, onsite facilities, social events
Hastings Group is an equal opportunities employer and we welcome applications from all suitably skilled persons. The recruitment process may include credit and criminal record checks.
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