Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. This role is based in the Greater Norwich Area, United Kingdom.
Working pattern
* Monday: 14:00 – 18:00
* Thursday: 14:00 – 18:00
* Friday: 14:00 – 18:00
* Saturday: 14:00 – 18:00
You’ll be a brand ambassador who’s ready to recommend our latest Food products. Through remarkable service you’ll ensure customers feel valued every time they shop with us.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Receive training to use digital tools and in-store devices to enhance the customer experience
Key capabilities
* High levels of customer service
* Attention to detail and a commitment to delivering excellent work
* Open to feedback and actively seeking it
* Takes accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good digital capability
Everyone’s Welcome
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We are an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We’re committed to an active Inclusion, Diversity and Equal Opportunities Policy, including flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying, and we will ensure fair and transparent assessment.
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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