Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59
Pay – Grade 5 Working Arrangements – Hybrid, County Hall, Chichester.
In office attendance on Wednesdays.
Job Description : As part of the Apprenticeship Team you will be responsible for ensuring that data and documentation are processed efficiently and effectively. This is a very busy team and involves a lot of communication through phone and email along with updating spreadsheets and the bespoke systems required to record the end to end process. You will be supporting the Apprenticeship Commissioners and Co-ordinator in their work and providing them with all the information they need to undertake their role. You will work closely with colleagues and managers to understand and ensure the requirements of the Apprenticeship are fully understood and the outcomes achieved.
Knowledge and experience
Experience in an administrative role in an office environment
Experience in a customer service role e.g. retail, hospitality
Key Skills
Excellent communication, customer service and interpersonal skills in order to interact effectively with professionals, training providers and the general public and act as a point of information/advice/guidance where appropriate.
Ability to work as part of a team completing shared tasks in order to deliver a service to others.
Clear and effective written communication skills to produce accurate meeting, minutes, written non-standard correspondence, documentation and reports, present data and financial information and to write and respond to emails appropriately, demonstrating accuracy and attention to detail.
Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
Excellent IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.
Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically