Company Description
Job Description
We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.
Key Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
1. Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
2. Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
3. Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
4. Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
5. Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
6. Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
7. Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
8. Lead and motivate the front office team to maintain high standards of service and operational efficiency
9. Perform any related duties and special projects as requested by the Room Division Manager
Qualifications
10. Right to work in the UK
11. Proven experience in front office operations with a strong track record in a supervisory or managerial capacity
12. Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team
13. Strong knowledge of Opera Cloud software
14. Outstanding communication and interpersonal skills, with a genuine passion for guest service
15. Ability to multitask and thrive in a fast-paced, detail-oriented environment
Additional Information
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
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