Are you passionate about delivering exceptional customer service and building strong, long-term relationships? We are looking for a Customer Care Specialist to join a fast-paced, customer-focused team where service excellence sits at the heart of everything they do. As the first point of contact for customers, you will be the voice of the business - handling enquiries, resolving issues, and ensuring every interaction is professional, empathetic, and efficient. From processing orders and quotations to managing more complex service cases, you will play a key role in shaping positive customer experiences and driving customer satisfaction. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email, and online portals Handle service and spare parts requests efficiently and accurately Prepare, track, and manage quotations and customer orders Monitor order progress and keep customers informed of delivery timelines Proactively identify and resolve potential delays or issues Collaborate with other internal departments. Record customer feedback and non-conformances to support continuous improvement Manage service cases from creation through to successful resolution Escalate complex or unresolved issues in line with internal procedures Measure customer satisfaction and contribute ideas to enhance service quality Skills & Experience Previous experience in a customer service, order management, or serv...