Salary: £30,000 - 30,000 per year Requirements: Intermediate experience using Salesforce platforms Limited experience using Service Cloud, Sales Cloud, Field Service, Experience Cloud, Site Tracker, Salesforce REST API Strong planning skills Strong decision-making skills Strong communication skills Strong collaboration skills Salesforce Associate and/or Salesforce Administrator (Desirable qualification) Salesforce Business Analyst and/or Business Analysis (BCS/IIBA/Similar) (Desirable qualification) Responsibilities: Collaborate effectively with business users, customers, and the systems team to align on project goals and requirements. Proactively engage with stakeholders to communicate progress, manage expectations, and address concerns. Identify and understand business and customer needs, ensuring they are clearly communicated to the delivery team. Conduct business analysis to a level that supports accurate scoping, planning, and successful project delivery. Continuously refine and enhance business analysis practices to improve quality and efficiency. Actively contribute to the ongoing development of systems team processes and capabilities, supporting a culture of continuous improvement. Determine the investigating approach such as interviews, shadowing, workshops, etc., ensuring collection of both qualitative and quantitative data. Define problems and analyze root causes. Support documentation of solution options, including cost/benefit, impact, and risk analysis. Fully manage the requirements lifecycle by eliciting, documenting, analyzing, and organizing requirements. Devise acceptance test cases and scenarios. Plan, execute, and report the outcome of acceptance tests. Document, analyze, and design business processes. Identify stakeholders and manage, monitor, and improve stakeholder relationships. Implement stakeholder engagement and communication plans. Technologies: API Cloud Support REST Salesforce More: We are seeking a Business Analyst to join our IT & Systems department based in Magor, South East Wales. This role involves leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes. As part of our Development Operations Team, you will enhance internal system tools and deliver customer-facing add-on services. We offer a daily rate of £250 and a contract type of 3 months rolling, with opportunities for extension. Please note that this role requires you to work onsite for three days each week. last updated 7 week of 2026