Client Services Coordinator (Front of House - Accounts)
Clinical Science and Services
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities:
1. Greeting clients and providing a warm, welcoming experience
2. Handling and accurately processing client and patient information
3. Identifying and resolving discrepancies quickly and efficiently
4. Dealing with incoming calls and emails
5. Processing card and cash payments
6. Processing and sending insurance claims in a timely and accurate manner
7. Liaising with clinical, non-clinical, and other internal departments
What We’re Looking For:
8. Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
9. Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
10. Exceptional attention to detail and accuracy
11. Experience in basic accounts processes
12. Experience handling insurance claims is highly desirable
13. Superb communication and interpersonal skills
14. Confidence in discussing sensitive topics with empathy and discretion
15. Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am-6:00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
16. Competitive and attractive pension package
17. A range of family friendly policies, including adoption, maternity and paternity pay and leave
18. On site café and restaurant
19. Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
20. Cycle to work scheme
21. Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Prospective applicants are encouraged to contact Michelle Bhogal –Client Services Manager on: or email: if they have any questions regarding this vacancy.