Join to apply for the Collections Supervisor role at Radius
Join to apply for the Collections Supervisor role at Radius
Heard of us?
We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Company Description
Heard of us?
We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
Job Description
The Collections Supervisor will report to the Collections Manager and play a key role in ensuring the smooth day-to-day operations of our collections team. This position is responsible for overseeing and guiding a team of collections agents, ensuring efficient and effective collection of outstanding debts, and supporting the team in meeting key performance targets. The ideal candidate will be a hands-on, results-oriented leader with a strong background in collections and a commitment to maintaining a high level of customer service.
We would love to welcome you to our EuroCard office in Crewe, working hours of Monday-Friday, 8:30 am – 5:00 pm.
What will your day to day look like?
* Supervise and support the collections team in handling inbound and outbound collection calls, ensuring compliance with company policies and regulatory requirements.
* Monitor team performance, providing coaching and feedback to help team members achieve their targets and maintain high standards of customer service.
* Assist in developing and implementing strategies to optimize the collections process and enhance team productivity.
* Prepare and maintain daily, weekly, and monthly performance reports for review by the Collections Manager.
* Serve as the first point of escalation for complex cases, providing solutions and guidance to the team.
* Ensure adherence to quality and compliance standards within the collections team.
* Identify training and development needs within the team and work with the Collections Manager to implement appropriate training programs.
* Collaborate with the Collections Manager to identify and implement process improvements and automation opportunities within the collections function.
* Foster a positive and motivating work environment within the team, promoting a culture of accountability and continuous improvement.
Qualifications
* At least 1 year in a supervisory or team lead role within a Collections team.
* Strong understanding of collections processes, techniques, and regulatory requirements.
* Excellent leadership and people management skills, with experience in coaching and motivating a team.
* Proven ability to manage performance and meet key performance indicators (KPIs) in a fast-paced environment.
* Strong analytical skills with the ability to generate and interpret reports to track team performance.
* Exceptional communication and interpersonal skills, with the ability to resolve escalated issues effectively.
* Ability to prioritize tasks and manage time effectively in a high-pressure environment.
* High level of integrity and commitment to ethical standards.
* Strong problem-solving skills with a proactive approach to challenges.
* Commitment to continuous improvement and a positive team environment.
* Adaptability and resilience in managing changing priorities.
Additional Information
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits
Still curious?
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note To Recruitment Agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and Finance
* Industries
Business Consulting and Services
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