Job Description
HR Operations Adviser (German-speaking)
Speke, Liverpool (Hybrid – 3 days/week on site)Function: Global HR OperationsReporting to: Senior Manager HR Operations
As part of our Global HR Operations function, the HR Operations Adviser plays a key role within the EMEA HR Service Centre. The role supports the full employee lifecycle for CSL entities in Germany and Switzerland, ensuring high-quality, compliant, and consistent HR service delivery.
You will act as a first point of contact for HR-related queries, particularly for our German-speaking population, while ensuring operational excellence, data integrity, and continuous process improvement. This is a collaborative, fast‑paced role where accuracy, service mindset, and a strong understanding of HR processes are essential.
Manage core HR processes across the employee lifecycle, including onboarding, contractual changes and offboarding for Germany and Switzerland.
Process and respond to inquiries regarding routine HR processes such as Workday transactions, parental leave, working hours and other HR policies, ensuring accuracy and compliance with local legislation.
Act as the first point of contact for HR queries from employees and managers, providing clear guidance in both German and English.
Maintain HR systems and employee records (e.g., Workday, ServiceNow) while ensuring accuracy, completeness, confidentiality and compliance with internal controls.
Partner with Centres of Expertise such as Talent Acquisition, Reward and Employee Relations to ensure seamless HR service delivery, escalating issues where necessary.
Collaborate with regional and global HR teams to support shared objectives and promote knowledge sharing across the HR Operations network.
Identify and support opportunities for process improvement, recommending enhancements to HR workflows, system usage and service delivery efficiency.
Support audits and compliance activities by ensuring documentation meets internal and external regulatory requirements.
Provide operational support for cyclical HR processes, including performance reviews, pay reviews, and contract renewals.
Bachelor’s degree in Human Resources, Business Administration or a related field (preferred).
Minimum of one year of experience in HR Operations, HR Administration or a similar role.
Experience working in a multinational or regional HR environment supporting multiple countries, ideally Germany and Switzerland.
Proven experience working with HR systems such as Workday and HR case management tools like ServiceNow.
Very good system knowledge of SAP HR, ticketing tools, cloud systems and HR portal technologies.
Solid understanding of core HR processes across the employee lifecycle, including onboarding, contractual changes and offboarding.
Familiarity with HR compliance requirements within the EMEA region.
High level of attention to detail and ability to manage confidential employee data with accuracy and professionalism.
Excellent communication skills in both German and English (spoken and written).
Ability to build positive working relationships and collaborate effectively across regions and HR functions.
Proactive, solutions‑focused mindset with enthusiasm for identifying opportunities to streamline and improve HR processes.
Very good knowledge of local company regulations for Germany and Switzerland.
The opportunity to support HR operations across multiple countries and contribute to continuous improvement initiatives.
Hybrid working model with three days per week on site in our Speke (Liverpool) office.
Opportunities for professional development and growth within the Global HR Operations function.
A culture that values diversity, equity and inclusion, and encourages employees to bring their authentic selves to work.
Access to learning resources, global HR networks and cross‑regional collaboration opportunities.
With state-of-the-art production facilities in the U.At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. To learn more about inclusion and belonging visit
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