Job purpose
As an Apprentice, you'll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers' logistics by arranging the movement of Freight via Air. This can include Exporting and Importing Goods from and to the UK and across the World.
Salary will start at 14,722.50 rising after completion of 3-month probation and then again at 1 year
Key Responsibilities:
· Develop relationships with customers (internal/external)
· Ensure all customer enquiries are responded to promptly and professionally
· Adhere to Customs Compliance procedures and documentation
· Ensure each 'Job File' is fully and accurately completed
· Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
· Work with DGF departments on Ocean or Air freight planning and coordination
· Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
· Liaise with overseas offices on Ocean or Air freight planning and coordination
· Maintain mandatory milestones through the Company's Freight Forwarding system
· Use Company systems to create, manage and maintain the movement of freight
· Update the Company's customer complaints system with all required inputs
· Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
· Contribute to the 'First Choice' continuous improvement program
· Participate in Monthly Team briefing sessions and weekly performance dialog meetings
· Complete all statutory and mandatory training as and when required
· Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
· Contribute to the First Choice continuous improvement program
What will I learn?
Upon successful completion of the Apprenticeship, at the end of the 2 year FTC, Apprentices will gain an SCQF level 6 in Business and administration. The Apprentices will gain the core knowledge and skills of working within the Freight Forwarding Industry.
What qualifications or qualities are required?
· Customer service focus
· Good administrative and organisational skills
· Results driven with a high attention to detail
· Effective interpersonal skills
· Ability to prioritise tasks and use own initiative
· Excellent written and spoken English
· High level of IT skills
· Good knowledge of Windows, Word, Excel
· Minimum of 5 x National 5 passes including English and Maths (or equivalent)
Job Types: Full-time, Apprenticeship
Pay: From £14,723.00 per year
Work Location: In person