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Customer Service & Claims Advisor, tewkesbury
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Client:
Location:
tewkesbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
09.07.2025
Expiry Date:
23.08.2025
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Job Description:
Customer Service & Claims Advisor
Tewkesbury
£25,000
An opportunity to work for one of the UKs top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture
Whats in it for you?
Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office
Must Haves
* Previous experience of dealing with customers ideally via telephone
* Excellent verbal and written communication skills
* High attention to detail and ability to maintain accurate records
* Ability to communicate effectively with customers and internal teams
Nice to Haves
* Previous Claims or Insurance experience
* Understanding of data protection and customer data compliance
* Track record of achieving KPIs and customer satisfaction metrics
So, what will you be doing?
* Communicating with customers across various channels, delivering high-quality service
* Managing customer claims at the initial notification stage and escalating when necessary
* Supporting the customer service team leader with process improvements
* Maintaining clear, compliant, and timely records across internal databases
* Ensuring data protection standards are met in all customer interactions
Our mission of Making Recruitment Personal also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
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