Head of Quality at Amentum
This is a new role that covers three businesses operating globally. The Head of Quality will lead quality and deploy the UK Defence, International & Digital Business Units Quality and Performance Excellence strategies, ensuring alignment with the D&AS, EE&I and Amentum Enterprise Quality Strategy.
The role is responsible for elevating quality culture, ensuring that products, people, processes, and services meet or exceed stated needs. It includes leadership, development and mentoring of Quality Assurance and Quality Control resources within the lines of business, ensuring sufficient competent resources are identified, budgeted for, and deployed. Face-to-face management of these resources will be required.
As part of the Defence and Asset Solutions Quality leadership team, this role will contribute to strategic decision making, collaboration across functions to drive organisational goals, and sustained superior performance.
Key Responsibilities
* To promote and develop a culture of collaboration, quality ownership, and continuous improvement across all functions and levels of the organization. Promote knowledge sharing and teamwork to ensure consistent application of quality best practices across the business unit. Drive employee engagement by instilling a shared vision of quality excellence and accountability.
* Drive performance excellence through application of the Business Management System (BMS) and a consistent approach to applying enterprise tools. Be the BMS Champion, develop project, client specific processes, procedures, work instructions, guidance documents, training material and templates that complement the BMS to aid delivering a consistent approach to project delivery and ensure compliance to current legislation and our certifications.
* Ensure risk-based business assurance activities are performed with respect to conduct of business activity.
* Lead on Process/Performance improvement within three areas and support the use of improvement tools and techniques in support of a continual improvement agenda. Promote the adoption of digital tools for efficient monitoring, reporting, and management of quality metrics.
* Support the D&AS KPI initiatives as well as developing specific KPIs for the areas to ensure monitoring of critical activities and the development of action plans and initiatives to improve our processes and procedures and the services to our clients.
* Drive the integration of emerging technologies and innovative methodologies to enhance quality assurance and performance excellence. Leverage data from inspections, audits, and performance metrics to identify trends, root causes, and opportunities for improvement. Implement a structured approach to data-driven decision-making, ensuring continuous alignment with business objectives. Develop and present comprehensive quality performance reports, highlighting key insights and recommendations.
* Build and develop the team, implement strategies for upskilling and professional growth, promoting an inclusive and high-performing workforce ensuring appropriately SQEPd resources are deployed. Conduct regular performance reviews, provide mentorship, and create tailored development plans to enhance team capability. Ensure succession planning and talent retention by identifying and nurturing high-potential employees.
* Identify, develop, and implement new quality business/client offerings that can enhance delivery, client satisfaction, and business opportunities.
* Function as the primary representative for quality-related discussions with clients, contractors, and regulatory bodies. Build strong relationships with internal and external stakeholders to align quality objectives with broader business goals.
* Participate with Business Development, support bids and tenders during the pursuit phase through development of any Quality proposals, including resource planning.
* Generate and manage an internal audit schedule across the business units. Ensuring auditors are SQEPd to conduct audits, scheduling based on business risks, client feedback (including NCRs), internal and external audit findings and client contract and statutory requirements. Audits conducted in line with ISO 9001, the Amentum BMS and any client-specific requirements and Licence site conditions. Include EE&I or D&AS themed audits where applicable. Lead external and client audits.
* Be the main point of contact for the LOBs for QA/QC, to ensure the business can meet current and future needs by developing skills and competency in client or industry-specific standards (e.g., AS 9100 and country-specific requirements such as UAE, Saudi, Australia).
* Support project initiation, planning, execution and close-out through implementation and application of the BMS, client quality requirements/specifications and any other statutory, regulatory, or quality standards.
* Be the main point of contact for rolling out training on the new Amentum quality systems.
* Champion Enhance Solution and other value-adding Amentum processes.
* Collaborate with project teams to proactively identify and resolve quality issues, enhancing client satisfaction. Develop action plans and drive continuous improvement initiatives based on audit findings, NCRs, feedback, etc., ensuring alignment with industry regulations and organizational standards. Generate and deliver a monthly Quality brief.
* Support project governance activities, providing quality oversight of project work and reporting of project performance to Operational Management. Attend and present at the OPRs and PARs as required, reporting quality and performance metrics to BU Leadership and the D&AS quality Lead and implementing course corrections as required.
Qualifications & Experience
* Recognised as a practicing Quality Professional, ideally a member of the Chartered Quality Institute or equivalent.
* Familiar with the requirements of ISO 9001, ISO 19443, AS9100 and the organisation’s BMS.
* Familiar with the requirements of NATO AQAPs with respect to quality requirements.
* Understanding or drive to gain knowledge of certifications outside of the UK (UAE, Saudi, Europe and Australia).
* Lead or internal management systems auditor qualification.
* Good quality knowledge with appropriate qualifications (MSc, CQI Diploma, Certificate, Six-Sigma).
* Management and leadership skills certification and demonstrable experience.
Skills
* Proactive analytical problem solver with an ability to drive process improvements and promote an elevated quality culture.
* Good active listener and influencer at all levels of the organisation to address conformance to requirements.
* Problem-solving and decision-making skills to address operational and delivery challenges.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, military or veteran status, color, religion, marital status, or disability, subject to essential functions with reasonable accommodation. Learn more about your rights under Federal laws at Labor Laws Posters.
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