The role
Agency Office Manager
Full-time, Permanent Contract
Location : Cupar
Mon – Fri – 9am to 5pm, Flexitime
Salary: £30,000.00-£35,000.00 per year plus bonus scheme
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Cupar Agency.
Typical duties of the role include:
* Managing employee schedules
* Helping establish and maintain office procedures
* Assisting with staff recruitment and development
* Responsible for driving sales, securing work and implementing follow up
* Assist with the daily operational workload planning
* Maintain both physical and digital records while ensuring adherence with data protection legislation and company protocols
* Co-ordinate sales, administrative and customer service activity, getting involved in special campaigns and projects along the way
* Lead, manage, motivate and develop direct reports so that team members are able to maximise their contribution to business objectives and realise their potential.
* Manage and report on important business information as required.
* Analyse the Agency Regulatory performance to identify trends to rectify any areas of concern and maintain a green quality dashboard, flagging any possible issues to the Agents.
* Create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety.
* Maintaining and growing National Farmers Union Scotland membership
* Sell NFU Mutual Insurance and introduce Financial Services to clients.
* Assisting Agents as required
Essential Criteria
* You will have Nat 5 or equivalent in Maths & English
* Excellent interpersonal and communication skills with ability to establish rapport and develop relationships with staff and customers
* Ambitious, self-motivated person with good organisational skills and desire to play a positive role in building a successful business
* Flexible and enjoy working with people
* Ability to learn on the job and adapt to changes
* Possess a good working knowledge of computers including windows applications
Desirable Criteria
* Experience in using CRM systems
* Hold Bachelor's degree level (e.g. BSc, BA, BAgr) qualification in an agricultural or business related subject and/or minimum of two years experience in a managerial role
Our commitment to you
* Monday - Friday 9 to 5 (A requirement to support our local agricultural shows during the summer so 3 Saturdays during the spring/summer)
* Pension scheme
* Flexitime
* Free on-site parking
* Comprehensive training
* Generous annual leave (21 days) plus 11 bank/public holidays. This rises with length of service
* Attractive salary £30,000 - £35,000, negotiable depending on experience
* Bonus scheme linked to sales and audit targets
* Professional, hardworking yet supportive and friendly environment.
Note:
Candidates may be recalled for any relevant vacancies which arise within the next 6 months.
Please apply in writing with covering letter and CV to: Philip Daughtrey e mail:
Closing Date: Friday 21st September 2025
Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.