Head of Service Operations – London & Southeast
Are you a senior operational – change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions.
Location: London & Southeast, Hampshire, c100 miles radius.
Competitive base salary plus extensive benefits package including car allowance, bonus, generous pension.
The Role at a Glance
* Full ownership of operational delivery, ensuring safe, reliable and high‑quality service.
* Drive efficiency, productivity, customer satisfaction and profitability.
* Lead a large operational team and develop a high-performance, customer‑focused culture.
Responsibilities
* Lead safe delivery of lift maintenance and repair services across the region.
* Ensure service delivery meets contractual commitments and customer expectations.
* Drive operational efficiency through planning, scheduling and resource allocation.
* Implement and monitor service processes and KPIs including productivity and response times.
* Take full responsibility for regional P&L performance.
* Deliver revenue, margin, profitability and cash targets.
* Identify opportunities to grow the service portfolio and expand customer relationships.
* Build strong relationships with key customers, consultants and stakeholders.
* Act as escalation point for operational and service‑related issues.
* Ensure high levels of customer satisfaction and long‑term retention.
* Lead, coach and develop Service Delivery Managers, Repair Managers and engineers.
* Build and maintain a high‑performing, accountable culture.
* Drive engagement, performance and continuous improvement across teams.
* Maintain the highest EH&S standards across all operations.
* Ensure compliance with regulations, industry standards and company policies.
* Support cross‑functional and regional initiatives across the business.
About You
* Proven experience in a senior operational leadership role.
* Strong track record of improving operational performance and profitability.
* Experience managing P&L and delivering commercial targets.
* Ability to build relationships with major clients and senior stakeholders.
* Experience leading and developing high-performing teams.
* Strong organisational skills with high levels of ownership and accountability.
* Excellent communication skills across technical and non-technical audiences.
* Confidence handling escalations and complex operational challenges.
* Commercial awareness with the ability to identify growth opportunities.
* Experience within a transforming, scaling or turnaround business environment would be beneficial.
Behaviours & Values
* Open-minded and inquisitive – embraces continuous improvement.
* Extreme ownership – takes accountability for results and solutions.
* Customer centric – prioritises long‑term relationships and service excellence.
* Honesty and integrity – acts with transparency and professionalism.
* Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
* Pension – Aviva.
* Car allowance.
* Holiday – 25 days plus bank holidays.
* Employee Assistance Programme.
* Death in Service – 3 x Salary.
* Employee Referral Scheme.
* Discounts Platform.
* Enhanced family policies.
Why Join Liftec Express?
* Senior leadership role with full operational and commercial ownership.
* Opportunity to lead a key region within a growing PE‑backed business.
* Strong focus on operational excellence, safety and customer satisfaction.
* Influence business transformation and performance improvement.
* Work with a respected brand in the lift and engineering services sector.
We would love to hear from you if you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale.
Apply now to explore this opportunity in confidence.
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