Overview
Ecommerce Customer Service Administrator, Belfast, £25k
We are working with a leading supplier into the agricultural industry, who are currently expanding and seeking an ecommerce customer service administrator to join their team.
Reporting to the Customer Service Operations Manager, you will be:
Responsibilities
* Handling customer service enquiries from various channels, including websites, social media, marketplaces, email, telephone and live chat
* Maintaining a high standard of customer service
* Resolving customer complaints and issues in a timely and professional manner
* Providing information on products and advice
* Resolving issues and providing feedback to improve our services
* Providing administrative support to the ecommerce team, including account administration, while also assisting with wider administrative tasks across the company
* Handling reporting and processes through Microsoft Office
Requirements
* Previous experience in a similar role
* Thrives in a fast-paced, continuously improving environment
* Stays calm and effective under pressure
* Is confident in multitasking and resolving issues independently
* Brings forward ideas and enjoys collaborating with others, providing excellent customer service
* Confidence, communication and organisational skills
* Proficient in IT and Microsoft Packages
Benefits
In return, you will receive a competitive salary and holiday package, cash plan health care scheme and much more.
Skills
* ecommerce
* IT
* communication
* administration
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