Salary: £? - ? per year Requirements: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. Responsibilities: Troubleshoot and resolve hardware and software issues across desktop environments. Support Windows 10 platforms, including configuration and support for mobile devices. Manage support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintain operational and technical documentation to high standards. Collaborate with third-line teams to support server and network infrastructure. Provide excellent customer service and clear communication to end users. Assist with fault management, equipment swaps, and request fulfilment. Technologies: Hardware Support ITIL LAN Mobile Network Security Windows More: We are recruiting a Desktop Support Analyst for a remote/Bristol-based role on a 3-month contract with possible extension, offering up to £250 per day via an approved umbrella company. This is a fantastic opportunity to join a reputable and forward-thinking organisation, working in a supportive and collaborative team where your expertise will make a real impact. The role involves delivering vital second-line support across multiple sites, and you must be willing and eligible to go through the SC Clearance process. last updated 24 week of 2026