Victoria Veterinary Practice is seeking a dedicated receptionist to join our team! Your daily responsibilities will vary in this fast-paced environment, including:
1. Welcoming clients and their pets professionally and warmly
2. Managing reception duties such as answering phone calls, booking appointments, and handling inquiries
3. Processing insurance claims and pet health club memberships
4. Maintaining accurate and up-to-date client records
5. Supporting the veterinary team with administrative tasks away from the front desk
6. Remaining calm and compassionate in high-pressure or emotional situations
About us
Victoria Veterinary Practice is a community-minded, multi-branch veterinary practice located in the South Wales valleys, with easy access to Cardiff. Our Dowlais site is near the beautiful Brecon Beacons.
What we're looking for
We seek a highly motivated individual with a positive, can-do attitude. Dependability, flexibility, attention to detail, and the ability to work both independently and as part of a team are essential. Strong communication skills, professionalism, approachability, empathy, and computer literacy are also important.
Shift pattern
This part-time role offers 28 hours per week, with a mix of 5- or 10-hour shifts across both sites.
Benefits include:
* 6.6 weeks annual leave
* Additional leave for your birthday
* Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development via IVC Evidensia Academy
* Pawsome Benefits discount scheme
* Pension scheme
* Discounted staff pet care
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