Overview
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And we are a bank, so risk is a part of everything we do. We value people who take responsibility, do the right thing for customers and colleagues, and can raise concerns when needed.
Working Arrangements & Training
Metro Bank Slough is a Monday - Saturday store. We are recruiting for full-time roles, 37.5 hours across 5 days. Work-life balance matters to us. Full-time colleagues work from 8:45am - 5:15pm or 9:00am - 5:30pm, 5 days a week. You are not expected to work every Saturday; a day off in the week will be provided if you are working. Shifts are shared equally across the team, and schedules are set well in advance. We will accommodate personal needs where possible. Training will develop you into a banking representative and will include a mixture of live team sessions with a trainer, guided study through our online training suite, and on-the-job training (such as observing, buddying, and serving our customers). All training will be blended together at a pace set with your manager.
Responsibilities
* Ability to build effective customer relationships in a fast-paced environment.
* Maintain meticulous attention to detail, even under pressure.
* Prolific understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
* Proficient in computer skills, including a working knowledge of Microsoft Office.
* While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment with controlled processes in place is essential.
About Metro Bank
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services — we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
Benefits & Development
* Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
* Extensive training to build your knowledge and skills.
* Internal opportunities for career advancement.
* Upon completion of training, you will receive a salary uplift.
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