Your role in a nutshell
For over 50 years, The Body Shop has challenged convention - proving that business can be a force for good. As part of our next phase of growth, we are investing heavily in our digital and marketplace capabilities to reach more customers, more effectively.
The Worldwide Marketplaces (WMAP) programme is a core part of this transformation. It brings together marketplace expansion, technology integration, and commercial execution to scale our presence across platforms such as Amazon, TikTok Shop and beyond.
We're now looking for a Project Manager - Wholesale and Marketplace Programme (12 month FTC) to lead the end-to-end delivery of this critical initiative - combining marketplace expertise, technical fluency and strong programme leadership.
This is a high-impact role at the centre of our transformation agenda, working cross-functionally to drive delivery, unlock growth, and build the capabilities needed for the future. We offer hybrid working from either our Brighton or London based office.
More about the role
As Project Manager, you will take full ownership of the WMAP programme - ensuring delivery across multiple workstreams spanning marketplace operations, technology, and commercial execution.
You'll work closely with global teams, third-party partners, and senior stakeholders to bring structure, pace and clarity to a complex, multi-market programme.
This role is pivotal in translating strategy into execution - ensuring that we not only define the right marketplace approach, but deliver it effectively at scale.
Key Accountabilities
Programme Delivery
* Own the end-to-end WMAP programme plan and delivery
* Chair weekly Programme Board meetings and provide updates to Executive Steering forums
* Manage dependencies across third-party partners, channels and transformation initiatives
* Drive resolution of blockers and ensure delivery against timelines and objectives
Marketplace Operations
* Lead key marketplace initiatives, including Amazon Buy Box recovery and market launches
* Support the setup and optimisation of new channels (e.g. TikTok Shop, social commerce integration)
* Enable marketplace advertising capability (PPC, DSP, sponsored products)
* Evaluate and onboard new marketplaces and partners
Technology & Integration
* Oversee integration architecture across systems and partners (e.g. Shopify, SAP, analytics platforms)
* Ensure effective data flows and alignment across platforms and third-party partners
* Work closely with technical teams to deliver scalable, future-ready solutions
Business Engagement & Governance
* Engage stakeholders across the business to ensure alignment and support
* Define clear governance, escalation and decision-making frameworks
* Ensure programme resourcing is aligned to delivery phases and priorities
* Act as a central point of coordination across internal and external teams
What we look for
We're looking for a programme leader who brings a strong mix of marketplace expertise, delivery discipline and stakeholder influence.
Experience
* Proven experience delivering complex digital or transformation programmes
* Strong marketplace experience (Amazon, eBay, Zalando, TikTok Shop or similar)
* Experience working across cross-functional teams and third-party partners
* Comfortable operating in fast-paced, evolving environments
Technical & Functional Expertise
* Strong understanding of marketplace operations and commercial drivers
* Familiarity with e-commerce platforms and integration environments
* Experience working with data, analytics and reporting tools
* Programme delivery methodologies (Agile, Waterfall or hybrid)
Capabilities
* Strong commercial awareness and delivery focus
* Ability to simplify complexity and drive clarity across multiple stakeholders
* Resilient, adaptable and comfortable with ambiguity
* Confident communicator with the ability to influence at all levels
* A collaborative mindset, with the ability to bring teams together to deliver outcomes
Benefits
This is an opportunity to play a central role in shaping how The Body Shop grows in digital and marketplace channels. You'll work at the intersection of technology, commerce and transformation - driving a programme that directly enables our future growth. It's a role with real ownership, meaningful impact, and the opportunity to build capabilities that will shape the next chapter of the brand.
As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.
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