Job Title: IT User Support Technician
Salary range: £33,400 - £38,400 yearly
Overview
We are seeking a skilled IT User Support Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring that all computer systems and networks operate efficiently. This role requires a strong understanding of various operating systems, networking principles, and troubleshooting techniques. The IT User Support Technician will play a crucial role in maintaining the productivity of our staff by resolving technical issues promptly.
Duties
Support our Operations Team with a broad range of IT administration tasks including: -Application user and access management -File server user and access management -Helpdesk ticket management Assist the Information Security Manager with due diligence requests Provide IT assistance to our staff Upgrade and maintain software, hardware and systems Manage our Active Directory installation and users Assist with the management of our mobile devices and asset register Conduct a range of server management programmes Manage our end-point protection software Manage our hardware procurement processes Travelling to client sites.
Requirements
* Proven experience in a technical support role or similar position.
* Strong knowledge of computer networking principles and practices.
* Proficiency in Windows operating systems; familiarity with Mac OS is advantageous.
* Experience with SCCM for managing software installations and updates.
* Excellent problem-solving skills with the ability to analyse complex technical issues.
* Strong communication skills, both verbal and written, to effectively assist users at all levels of technical proficiency.
* Ability to work independently as well as part of a team in a fast-paced environment.
* A proactive approach to learning new technologies and improving existing skills.
If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.
Application Closing: 30/09/2025
Job Type: Full-time
Pay: £33,400.00-£38,400.00 per year
Benefits:
* Company pension
Work Location: In person