Position: Account Manager
Location: Derbyshire
Salary: £NEG
The Company:
A leading manufacturer of innovative and sustainable print & packaging solutions
As part of their continued expansion, they are now looking for an experienced Account Manager to work as part of their existing team.
Key Responsibilities:
* Main responsibilities will include maintaining high customer service standards
* Obtain information from the Sales team and liaise directly with the client to process their orders through the system
* Booking customer jobs onto the system liaising with the Scheduling Manager in the first instance and agreeing a suitable timeframe which is then to be communicated and agreed with the Client
* Maintain regular contact with customers to identify their requirements and provide them with necessary technical support by job interpretation and liaison to ensure a full understanding of the clients brief
* Monitor all aspects of live jobs for the key customers from specification through to invoicing and convert customers instructions into accurate job bag instructions
* Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays, being both proactive and reactive
* Ensure all requirements are captured for customer change requests and track and respond to changes and update job bag instructions and load changes on to computer system
* Maintain good relations with customers to ensure that the company remains as the preferred supplier and report internally on client activity to sales and production teams to prevent and identify problems
* Liaise with other departments for artwork, scheduling, printing, and finishing to ensure orders are produced with quality and precision
* Identifying new business opportunities, building relationships with new clients, maintaining, and developing relationships with current clients, pitching sales and products to new and existing clients
* Collaborating with the rest of the team to ensure all requirements are met