Contact Centre Holiday Advisor
Application Deadline: 28 November 2025
Department: Commercial & Marketing - Contact Centre
Employment Type: Permanent - Full Time
Location: Hemel Hempstead
Reporting To: Gillian Hunt
Description
About the Role
Our Contact Centre is full of fun, passionate and forward-thinking individuals - all looking to make a difference to our guests. This isn't just about answering calls! Our guests contact us with all sorts of enquiries - some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn't a scripted contact centre role - we want you to bring yourself to work every day and love to see our team engage with our guests.
To begin with, you will work exclusively with our guests over the phone. This is not a sales role and there will be absolutely no cold calling (yay!)
Shift Patterns
Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 10:30am-7pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.
You will need flexibility during the w...