What you'll bring to the team
Hotel Front of House Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2026
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience. Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish.
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!
You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receiving guest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.
Our Hotel Front of House team works across all three of our beautifully themed LEGOLAND Hotels.
Qualifications & Experience
* Experience of working in a Hotel within a Front of House or Receptionist role
* Confident in manual handling as you will be expected to lift and move guest luggage
* Flexible approach to working – our Hotel Reception Team are not an office-based function
* You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
* Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
* Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
* Have a passion for delivering excellent service and a passion for our brand
Benefits
* 40% discount off LEGO® sets and products on the online LEGO Store!
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
* Staff discount codes for Merlin Annual Passes to gift to loved ones!
* Pro rata holiday allowance based on 28 days full time equivalent
* Private pension scheme
* Life assurance scheme
* Employee assistance programme
* Access to Perks at Work which 30,000+ national & local employee discounts
* Free staff parking
* Ongoing training & development
Pay Range
From GBP £8.50/Hr.
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