Overview
Chingford Medical Practice is seeking an experienced Care Coordinator to join our well-established and dynamic team. You will work closely with our Practice Manager, Reception Supervisor and team of administrators to provide responsive and efficient care for our patients, coordinating rotas, dealing with prescriptions, referrals and patient recall. This is a fantastic opportunity to work in a supportive and innovative environment where your organisational skills and dedication to patient care will be highly valued. Strong communication, coordination, and problem-solving skills are essential.
Role: Care Coordinator
Location: 109 York Road, Chingford, London, E4 8LF
Responsibilities
* Assist with EMIS Web clinics and coordinate rotas
* Coordinate recall process for long-term conditions and reviews
* Deal with SAR requests and action appropriately within GDPR law
* Assist with prescription queries and cover the prescribing clerk role
* Triage admin, dealing with actions requested by GPs following triage forms completed
* Distribute labs and prescriptions to GPs
* Raise referrals via the NHS e-referral system and emails
* Manage results administration and chase results by liaising with hospitals
* Deal with medical report requests
* Answer incoming phone calls, transfer calls or handle caller requests appropriately
* Welcome patients and visitors, directing requests as needed
* Maintain a clean, tidy, and efficient working area
* Support clinical staff with general administrative tasks as requested
In addition, the Care Coordinator may be asked to:
* Participate in audits as directed by the audit lead
* Provide cover for reception during staff absences
* Book appointments
* Complete opening and closing procedures in line with the duty rota
* Carry out other tasks as workload and staffing levels require
Person Specification
Experience — Essential
* Experience of working with the general public
* Experience of healthcare administrative duties
* Experience in coordinating rotas
* Strong IT skills
Experience — Desirable
* Experience of working in a GP practice
* Experience in EMIS Web
* Flexibility to provide cover to reception when needed
Other Details
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the DBS.
Employer : Chingford Medical Practice
Address : 109 York Road, Chingford, London, E4 8LF
Contract : Permanent
Working pattern : Full-time, Part-time
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