About The Role
Are you looking for a new and exciting career path within the forensic care sector? Would you like to work for an innovative, market-leading organisation?
This is an excellent opportunity for a compassionate individual eager to help others during their time of greatest need.
Mountain Healthcare provides holistic support and forensic services across the country. We are seeking Emergency Call Handlers to join our 24/7 contact centre based in Braintree.
The role primarily involves supporting individuals affected by sexual assault and rape, collaborating with professionals such as Police and Social Services to coordinate forensic examinations at our Sexual Assault Referral Centres.
Job Opportunity
The ideal candidate will be able to multitask and perform well under pressure. This is a busy role where no two days are the same, requiring IT skills and customer service experience.
We are hiring full-time staff – 40 hours per week.
This Emergency Call Handler position is suitable for candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous call handling experience.
Please note: All successful candidates will undergo pre-employment checks, including an Enhanced DBS check, two references, and Police vetting NVVP Level 2 checks.
Essential Skills
* Excellent telephone manner
* Strong social skills from experience dealing with the public
* Customer service skills
* Understanding of call handling and telephone triage roles
* Effective verbal and written communication skills
* Engagement and listening skills
* Results-oriented with good interpersonal skills
* IT literacy
* Ability to handle confidential and sensitive information
* Capacity to work under pressure
* Knowledge of health and safety issues
* Ability to prioritise workload and meet targets
* Team player mentality
* Sensitivity to individual and group needs
* Ability to manage conflicting demands and deliver objectives
* Professional credibility and relationship-building skills
* Self-motivated and able to work independently and as part of a team
* Stress management and sound decision-making abilities
* Mature and professional approach
* Flexibility regarding location and working hours
* Minimum of 3 GCSEs at grade C or above or equivalent
* Willingness to undertake additional skills training and development
* Understanding of equality and diversity issues
About the Company
Founded by passionate clinicians, Mountain Healthcare leads the UK clinical forensic healthcare sector. We partner with NHS England and the police, providing services including SARCs, Police Custodial Healthcare, Secure Estate Healthcare, and clinical advice.
Guided by our values, Be Kind and Do the Right Thing, we offer trauma-informed, holistic care that enhances health outcomes for patients within the criminal justice system. We leverage innovative technology and strategic partnerships to deliver equitable, effective, and efficient services, prioritising patient safety and rights.
Join Us and Make a Difference
Clinical forensic healthcare is a rapidly growing field, with increased demand for specialist services. At Mountain Healthcare, we are committed to excellence, offering extensive training and development opportunities such as our Forensic Practitioner Gateway, accredited CPD courses, and sector events.
Equality, Diversity & Inclusion
We promote an inclusive environment that values diversity and encourages equal opportunities regardless of age, disability, sex, gender identity, ethnicity, religion, sexuality, or personal circumstances.
Benefits
* Enhanced sickness, maternity, neonatal/adoption pay schemes
* Well-being programme
* Advanced rota planning for work-life balance
* 6 weeks annual leave
* Pension scheme
* Bonus scheme
* Life assurance
* Employee assistance programme
* Recognition awards
* Access to accredited training and CPD courses
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