Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better. We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust. Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process. Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy. Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. Job overview We are excited to announce that we have a vacancy for a Band 5 Senior Mental Health Assistant Practitioner in the Mental Health Advice, Support and Access team (MHASA) based at Just One Number (JON). The MHASA provides the triage of all non-emergency referrals for mental health for 0 – 25 year olds within Norfolk and Waveney. The post holder will be expected to gather information from a wide range of sources, have direct telephone contact with young people, families and other professionals. Support senior clinicians with the triage of more complex cases. They will also provide advice, guidance, and support to people with mental health care needs via the telephone and other forms of digital technology. They will also share a willingness to develop positive relationships with local statutory and non- statutory service providers will be key to the role. This a part time post: 0.6 WTE (9am – 5pm working across Monday – Friday). Non working day to be determined at interview. The role is in person at the team base in Cringleford, Norwich. This is a non-patient facing role – contact with young people, their carers and other professionals are made via the telephone and written information. Should we receive a high number of applications we reserve the right to close this vacancy at any point after the 10th December 2025. Advert We are looking for a Mental Health Assistant Practitioner with experience of working with children, young people and families. And can demonstrate transferable skills. You will have excellent communication skills and are able to contain and support distressed young people and their families, whilst supporting them to the right pathway. You will be joining a dynamic and supportive team, made up of senior mental health clinicians, who have made an impact on the mental health system for Children and Young people – it’s a busy and varied role. We are based within Just One Number which provides a single point of access for the Healthy Child Programme and the Speech and Language team. Working for our organisation Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Detailed job description and main responsibilities To have clinical expertise in the mental and emotional health needs of children, young people, and their families, (covering 0-25 years of age) and be able to elicit information from professionals, carers and young people to support full assessments via telephone or video call which enable timely clinical decisions to be made. To work effectively with other members of the skill mix team within JON, attending and supporting teaching and clinical supervision in order to develop needs-led, evidence-based care that supports local and national priorities and policies as well as relevant clinical guidelines." To have a robust understanding of local emotional health provision and be able to give children, young people and their families and referrers appropriate advice and guidance and as needed make appropriate referrals and support colleagues to make referrals to the appropriate service. To have knowledge of child and young people’s mental health needs and local services. This will involve information gathering, assessment (including risk assessment) and care planning, with children, young people, parents, teachers and being an active link for other stakeholders such as schools, GPs, mental health, and voluntary sector organisations. To develop skills and confidence to support colleagues within Just One Number, especially in understanding of current mental health need, risk and care planning. To develop skills to contribute to production and maintenance of digital resources on Just One Norfolk and promotion of these within JON and with other stakeholders – allowing the identification of appropriate use of self-help material and understanding when further clinical assessment is indicated. On April 1st 2025, the Boards of Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives. We will remain 2 separate employers until further notice and the specific role being advertised will be in employed by Cambridgeshire Community Services NHS Trust Certificate of Sponsorship For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website ( Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab) UK Registration For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab) Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA. In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!