Freightserve are looking to recruit an Office Administrator for a well-established Worldwide Heathrow based Freight Forwarder. Job Overview We are seeking an experienced and highly-motivated Office Administrator to join our team, with a passion for digital solutions. Based at our London Heathrow office, the successful candidate will provide vital administrative support to ensure the smooth running of daily operations, and will play a crucial role in supporting the business’ drive towards digitisation and automation. Principle Accountabilities This is not an exhaustive list but outlines the main functionality & accountability in the role: * Fully understand the needs and drivers of the business and how best to integrate these into daily tasks. * Adopt digital solutions to streamline processes and drive efficiency. * Work closely and build relationships with colleagues at all levels of the business to help support their day-to-day roles. * Be an inspirational candidate and work responsibly as part of a larger team. * Complete all work expeditiously and accurately. * Think both proactively and reactively, taking appropriate actions in any given circumstance. * Have a clear understanding of Health & Safety requirements and conduct Risk Assessments when required. * Analyse data and produce clear reporting to superiors. * Handle sensitive information confidentially and discreetly. * Negotiate and arrange the purchase of essential office supplies and marketing materials through our approved partners. * Administer the strict compliance standards and regulations as laid out in the Company handbook. * Assist teams with insurance claims, maintaining accurate records. * Book flights & hotels to support staff travel requirements, both internationally and domestically. * Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations. * Maintain & update employee HR records, training records and other regulatory records. * Assist in the recruitment and onboarding processes for new staff. * Keep and maintain staff training records. * Administer contracts, invoices and purchase orders. * Complete secretarial work such as answering telephones, booking appointments, and greeting visitors. * Organise and prepare for meetings and events, taking minutes where required. Essential Skills and Experience * Proven administrative experience, ideally in the freight forwarding or logistics industry. * Have an understanding of business Health & Safety requirements in an office and warehouse environment. * A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals. * An enthusiasm for learning HR and regulatory matters. Benefits:- * Competitive salary * 25 days annual leave (plus bank holidays) * Quarterly staff bonus scheme (subject to company financial performance) Please only apply if you have the necessary experience as only people with the correct experience will be contacted