Complaints Handler – Temp ongoing
Location: Wigston, Leicester
Hybrid Working: 2 days office-based / 3 days working from home
Salary: £12.71 per hour
The Role
As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.
Key Responsibilities
* Managing complaints from initial receipt through to resolution
* Investigating customer concerns and gathering relevant information
* Communicating with customers via phone, email, and written correspondence
* Providing clear, fair, and timely resolutions
* Maintaining accurate records and updating internal systems
* Working collaboratively with internal teams to support complaint outcomes
* Ensuring compliance with company policies and regulatory guidelines
What We’re Looking For
* Previous experience in complaints handling, customer service, or case management preferred
* Excellent written and verbal communication skills
* Strong attention to detail and investigative ability
* Ability to manage sensitive conversations professionally and empathetically
* Good organisational skills and the ability to manage multiple cases
* Comfortable using internal systems and Microsoft Office
What’s on Offer
* Temp-to-perm opportunity with long-term potential
* Hybrid working model: 2 days in the Wigston office, 3 days from home
* Competitive hourly rate of £12.71
* Supportive and collaborative team environment
* Full training provided
If you are a confident communicator with a passion for resolving issues and delivering excellent service, we’d love to hear from you.
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