We are seeking a highly skilled and experiencedThird Line Citrix SMEto join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives.
The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.
The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston.
Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
The Roles Primary Responsibilities:
1. Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
2. Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
3. Manage and optimise Citrix policies, profiles, and user experience.
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