Receptionist / Patient Care Advisor
Reports To: Patient Care Advisor Team Leader/Operations Manager Hours: 35 Hours Pay: From £12.05 p/h Staff Group: Administrative & ClericalOverview We are looking for a hardworking, enthusiastic individual to join our team as a Patient Care Advisor. We are a surgery with over 19,000 patients local to Hyde and surrounding areas. 35 hour working week with sociable hours between 08:00-18:30. Free weekends.You should be Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role. As you will be working with confidential information, maintaining that at all times is important. And as we work in a diverse community, supporting equality and the rights of patients and colleagues is essential. Computer expertise is a must-have. You will be working with multiple IT systems (EMIS, DocMan, online appointment system) that will be taught on induction. A permanent contract is subject to a successful six-month probationary periodThe Brooke Surgery We are a large, training practice with over 40 staff. We strongly believe in helping our staff be the best they can be. We will help you grow and support you professionally with in-house teaching and regular feedback. And we will pay for suitable courses to help you develop - with 50% of staff in all departments currently taking part in training courses. Staff welfare is important. We pride ourselves in team building and creating a happy working environment.Job description Day to day, you will be expected to:
Communicate with patients and professionals
Code clinical information and summarise
Workflow optimisation
Refer to clinical and non-clinical services
Assist with medicines management
Work harmoniously with patients and staff
Be proactive in fostering a positive working environment
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