Overview
Central Planner
Field Support - Planning | Consumer Care
Starting salary £24,392.04, rising to £28,151.82 with annual reviews. Hours: Monday to Friday, rotating shifts between 07:30 and 17:00. Location: Peterborough.
The role
The role Step into a fast-paced, central role where you orchestrate the day for our Field Service Engineers and help deliver a brilliant customer experience every single day. You will sit at the heart of the operation, turning plans, data and live updates into smooth, efficient schedules that keep customers happy and engineers productive.
What you'll do
* Own a rolling 7-day schedule, making sure every area has the right engineer with the right skills at the right time so appointments can be booked quickly and confidently.
* Allocate and reallocate jobs to cut travel time, reduce downtime and keep workloads balanced across both employed and contractor engineers as demand changes.
* Monitor service levels and engineer utilisation, spotting issues early and adjusting plans to keep things on track.
* Handle calls and emails from engineers and internal colleagues, providing clear information, support and solutions in a warm, professional manner.
* Take charge of escalations, investigating what has gone wrong, putting things right for the customer and helping prevent repeat issues.
What you'll bring
* Strong customer service experience, with the confidence to manage queries, challenges and changing priorities calmly and professionally.
* Excellent attention to detail, comfortable working with schedules, data and multiple moving parts without losing accuracy.
* Ideally, experience in a planning, scheduling, coordination or dispatch role within a service or engineering environment.
* Clear, confident communication skills and a collaborative approach, able to work closely with engineers, planners and managers to get the best outcome.
If you love solving problems, staying organised and making each day run smoother than the last, this role puts you right at the centre of the action - with real visibility, variety and impact.
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