We are looking for a customer-focused Product Assistant to join our Marketing team to maintain our website and social media product offerings. This role will report to the Team Lead of Digital Product and is pivotal in the growth of the business. You will be a key contact both across the business and with clients and prospects. Company Description 20:20 Innovation (now including www.rossmartin.co.uk and Virtual Tax Partner) provides professional training and support for accountancy firms and their teams across the UK. We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment. You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have recently crystallised the core values which make us tick and these are: · Trust and Collaboration · Agility and Innovation · Integrity · Inspiring Community What you will do: · Assist in the creation, development, and management of new and existing products, specifically websites and social media services · Build and maintain websites · Build and maintain social media client platforms · Ensure the accuracy of content within the digital products · Review and enhance imagery · Help lead the product messaging with the marketing and sales teams · Assist clients with queries and product information · Review and address product processes to enhance product experience for clients and efficiency internally · Work closely with the digital product team to deliver products within agreed timeframe We will provide you with all the training you need to understand, create and manage client's websites and social media accounts. However, we are looking for someone with these key attributes: · Experience with websites and social media platforms · Excellent communication skills that can adapt to a variety of stakeholders · Previous experience in a customer-facing role · A problem solver who is quick to adapt · Organised and driven to deliver · Keen to learn and become a key team member · An eye for detail · Someone who questions the process and looks for improvement · Flexible and resilient, with the ability to thrive under pressure in a fast-paced environment Desirable skills: · Knowledge of Webflow · Experience with Mailchimp · Understanding of CRM systems such as HubSpot · Previous experience in a product role within marketing · Degree in marketing, advertising or communications · Understanding of the Accountancy industry · Interest in IT, technology and software · Basic HTML