Overview
Our client is a prestigious, internationally renowned establishment committed to a 2030 Digital Strategy which is a Multiyear multi-million-pound programme to review their existing technology landscape to renew, consolidate and/or replace major systems and business applications.
Core Functions
* Student Recruitment & Admissions customer journey from enquiry to onboarding
* Student Engagement student welfare, changing courses, etc
Additional Functions (May be Added)
* B2B engagements External Partners, local authorities, other Universities
* Alumni interactions Events, donation, etc
Responsibilities
The Change Manager will be responsible for all users to be trained on Salesforce embedding change and new ways of working. You will become a super user of the system and able to do Salesforce Admin (not config). Ideally able to build reports using Tableau (bonus).
Experience Seeking
* Extensive Change Management experience embedding systems change in organisations with their users
* Operational Readiness for change and new systems
* Training Needs analysis and delivering training
* Digital Transformation programme experience including CRM. Salesforce preferred but other CRM fine
* Must be able to work in Lancaster 2 days a week, rest remote.
Job Details
This is a 16 Month Fixed Term Contract with opportunity to go permanent (not obligatory). Ideally starting early April but will allow for 4 weeks notice.
This is an exciting time to join this programme, right at the beginning where you can help embed a new system that make a significant impact on users.
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