Salary range: £55,158 - £57,018 per annum
Work location: 145 King Street, Hammersmith, W6 9JT
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 15 December 2025
Interview date: Mid January 2026
About the role
We are looking for a skilled Telecoms engineer who has in-depth knowledge of SIP Telephony Platform and Openscape, as well as engineering level understanding of Netcall. You will be familiar with IVR design principles and call routing login. You will work with the Networks and Telephony team to support our current telephony services as well as playing a significant role in developing new services to enhance our Contact Centre as we migrate to Liberty Converse CX.
This is a key part of the Council’s REAP strategy to deliver improved Contact Centre provision to our residents.
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
Our commitment to you
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. Click HERE to find out more.
We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co‑produced with staff and residents.
It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.
If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU
Corporate Equalities Employment Policy
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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