Process Improvement Project Manager
We are seeking a Process Improvement Project Manager to lead the design and delivery of process improvement and transformation initiatives, combining strong project management capability with deep process expertise.
Responsibilities
* Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.
* Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.
* Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.
* Lead and coordinate process experts to assess current processes and design future-state solutions.
* Engage, influence, and manage senior stakeholders to drive alignment and decision-making.
* Implement sustainable change by embedding new ways of working across teams and systems.
* Track benefits realisation and performance using data, KPIs, and structured governance.
* Drive continuous improvement through structured methodologies and disciplined execution.
Qualifications
* Strong project management and delivery expertise, including planning, governance, risk management, and benefits realisation.
* Proven process improvement and process mapping experience, including Lean and/or Six Sigma methodologies and end-to-end process redesign.
* Excellent stakeholder management, communication, and influencing skills, including engagement at senior leadership level.
* Strong analytical and data-driven problem solving skills, with advanced Excel capability.
* Demonstrable ability to lead change, facilitate workshops, and deliver sustainable business transformation.
* Lean / Six Sigma qualification (Green Belt or higher, or equivalent).
* Experience delivering process improvement initiatives in a complex, customer-focused environment.
* Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).
We are an equal opportunity employer and a Disability Confident employer. We welcome applicants from all backgrounds and encourage those who have a disability to apply.
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