Location: Molineux Stadium, WV1 4QR
Department: Ancillary Sales
Internal Job Title: Matchday Lottery Sales Assistant
Hours: Casual – matchdays only (evening and weekend availability required)
Contract Type: Casual
Salary: Competitive (matchday casual rate)
Benefits: Matchday working environment at a Premier League football club, training provided, opportunity to be part of a dynamic and customer-focused team
About Wolve
s
We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for success. Wolves is one of the fastest growing professional football clubs in the UK and also boasts one of the richest histories in the beautiful gam
e.
Formed in 1877, Wolves was a founder member of the Football League and was one of the country’s most successful sides in the fifties and sixties. For two decades the Black Country’s most decorated side won three First Division titles and one of its four FA Cu
ps.
Fast forward 70 years and Wolves are back amongst football’s elite, competing as a modern sports and entertainment business across multiple brand verticals. As a challenger club, Wolves dare to be differ
ent.
At Wolves, we don’t simply look to the future, we seiz
e it.
About the Matchday Lottery (Scratch Card Sales) Staff po
sition
Wolverhampton Wanderers Football Club is looking to expand its team of Matchday Lottery Sales Staff to support the sale of Wolves Lottery scratch cards across Molineux Stadium on mat
chdays.
This role plays a key part in delivering a positive supporter experience, operating across corporate hospitality areas and general concourses. You will be responsible for engaging with fans, promoting the Wolves Lottery, and working towards matchday sales targets in a fast-paced, customer-facing envi
ronment.
Key Respons
ibilities
• Work towards achieving matchday sales targets and KPIs set by the Ancillary Sal
es Manager• Deliver excellent customer service with a friendly, positive and proactiv
e approach• Promote and explain the Wolves Lottery and its offerings to
supporters• Confidently handle payments using contactless and card payme
nt systems• Maintain a professional appearance at all times, particularly within corporate hospita
lity areas• Attend matchdays and events punctually, demonstrating reliability and strong time
management• Work effectively as part of a team while also being comfortable working ind
ependentl
y
Essential
• Experience in a customer
-facing role• Excellent communication skills with the ability to build immediate face-to-
face rapport• Confidence in selling products and influencing custom
er decisions• Ability to use payment systems, including contactless c
ard machines• Strong work ethic with a positive, can
-do attitude• Understanding of safeguarding children, young people and ad
ults at risk• Ability to handle customer information securely and
responsi
bly
Desirable
• Previous experience in sales
or canvassing• Knowledge of scratch cards or gambli
ng legislation• An interest in or knowledge of Wolverhampton Wanderers
Football Club
Equality, Diversity a
nd Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This role is subject to a satisfactory DBS check, and the successful candidate must hold an appropriate certificate prior to commen
cing employment.
Wolves is committed to equality, diversity and inclusion, and to creating an environment where everyone feels respected, valued and ab
le to contribute.
You may also have experience in the following: Matchday Sales Assistant, Event Sales Staff, Casual Sales Assistant, Stadium Sales Staff, Canvasser, Customer Service Assistant, Retail Assistant, Promotional Staff, Fundraising Assistant, Hospitality Sal
es Assistan
t, etc.
REF-225 787