Technical Support Engineer
Salary: Up to £53,000 per annum (DOE)
Location: Clevedon (Hybrid working available)
Industry: Technical Support / Engineering / Customer Support
Reporting to: Technical Support Manager
Overview
We are seeking a proactive and technically capable Technical Support Engineer to provide high‑quality reactive and proactive technical support to customers and regional support teams.
This role is focused on diagnosing and resolving product non‑conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.
Key Responsibilities
Technical Customer Support
* Provide professional technical support to regional customer support teams
* Diagnose and resolve product non‑conformities and application‑related issues
* Support customers and internal teams in problem resolution using technical analysis and product knowledge
Product & System Support
* Support introduction and maintenance of new product families, systems, and upgrades
* Contribute to technical reviews, documentation, training, and support deliverables
* Assist with product maintenance (PM/CM) activities and lifecycle support
Problem Solving & Continuous Improvement
* Investigate and resolve technical issues in collaboration with product specialists and engineering teams
* Drive technical feedback loops and share lessons learned across regional teams
* Support validation testing, solution implementation, and follow‑up activities
Documentation & Reporting
* Record all technical activity in EMS reporting systems
* Produce detailed problem reports and status updates
* Publish technical findings to support ongoing knowledge development
Stakeholder & Cross‑Team Collaboration
* Interface professionally with customers, suppliers, and internal engineering teams
* Support knowledge sharing between regional and product company teams
* Contribute to continuous improvement of support processes and technical capability
Skills & Experience Required
* Engineering degree or relevant technical apprenticeship with experience
* Experience working with EMS systems (essential)
* Strong technical troubleshooting and problem‑solving ability
* Excellent communication skills (written and verbal)
* Ability to work independently and in complex technical environments
* Strong interpersonal and teamwork skills
* Customer‑facing experience with ability to manage technical discussions professionally
* Ability to prioritise workload and deliver within agreed timescales
* Proactive, self‑motivated, and resourceful approach
In Return, You Will Receive
Financial & Security
* Bonus up to 7.5% of basic annual salary
* Pension with company contribution of up to 8%
* Life assurance of 4 x basic salary
Health & Wellbeing
* Cash health plan
* Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
* Discounted gym memberships
Time Off
* 25 days holiday (excluding Bank Holidays)
On‑site Facilities
* Free parking
* Ample cycle storage, lockers, and showers
* Subsidised canteen
* Dedicated wellbeing and prayer room
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