Location: London - Charing Cross nearest tube Hybrid WorkingWe are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you'll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships. Your role as Senior Pensions Administrator: Check, authorise, and monitor work produced by team members Train, mentor, and assist less experienced administrators Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation Maintain membership records and ensure database accuracy Provide technical information to members, clients, and third parties, both verbally and in writing Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders Handle member queries confidently via phone, email, and letter Prioritise workloads effectively to meet deadlines and service levels Support project work as directed by the Team Leader or Manager Ensure compliance with ISO and AAF accreditations Contribute to a culture of high standards, quality, and client responsiveness The person: Solid experience working with Defined Benefit (DB) pension schemes. Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements Skilled in MS Office applications, particularly Excel and Word Takes ownership, accountability, and pride in delivering high-quality work Strong GCSEs (Maths & English - minimum grade B/6 or equivalent) Ideally educated to A Level or equivalent; candidates with strong experience will also be considered. Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI) Desirable: Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA) Benefits: Competitive salary with annual discretionary bonus. 25 days' holiday (with buy/sell flexibility) Pension matching, life assurance, and healthcare plans Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance Paid volunteering days and opportunities to participate in community events Generous referral bonuses for recommending candidates