Are you ready to lead a high-performing team, make a real impact in people's lives, and help customers thrive in their homes and communities? If you're passionate about delivering outstanding customer service, enjoy building relationships and want to be part of a purpose-driving organisation - you belong at Bromford! We're proud to be recognised as a Great Place to Work and we offer a range of great benefits! About the role: Our Income Management Team is responsible for monitoring customer accounts and collecting rental income, as well as helping customers maximise their income. As an Income Management Team Leader, you’ll lead a team of Income Management Advisors. You'll provide them with the technical support and guidance they need to deliver an excellent income collection service, taking prompt, relevant action to recover arrears, and help customers thrive in their tenancies. You’ll also be responsible for responding to complaints, stakeholder enquiries, and escalated cases in line with our policies. You’ll manage performance, analyse data and reporting to support efficient service delivery and ensure regulatory requirements are met. This is a full-time, permanent, roaming role, involving a mix of home working, 2-3 days per week in our Wolverhampton (WV10 6TB) office, and field-based activity across your geography - including Birmingham, Warwick, Stratford-upon-Avon and surrounding areas. A full driving licence and access to a vehicle is essential. What you'll bring: * Experience managing a customer-facing team - in income or housing or a related area * A detailed understanding of income collection, the legal process and housing related benefits * A strong track record of achieving KPIs and managing high performing teams * A commitment to coaching and developing colleagues to reach their full potential * A positive, motivating attitude and the ability to lead both direct and indirect reports * Excellent communication skills and a strong work ethic * Great attention to detail and confidence using multiple IT systems. Your work will help us safeguard the income that pays for the services we deliver - but the most rewarding part of the job is seeing people and families sustaining their tenancies, thriving in their own homes and building brighter futures. If you've worked in roles like Income Team Leader, Benefits Team Leader or Housing Team Leader this could be the perfect next step. Closing date for applications is Sunday 8 June 2025 with interviews taking place at our Venture Court office, Wolverhampton