General Manager Durham Contract: Full Time, Permanent Salary: 50000 Hours: 40 per week One of eighteen first-class county clubs within the domestic cricket structure of England and Wales. Here we cater for a number of different events through the year ranging from corporate and private meeting & events to the absolutely enthralling match days over the course of the year. With a variety of Food & Beverage outlets to choose from, it is an outstanding venue that offers attendees a fun day out. We are looking for a talented General Manager to lead the team at one of our fantastic locations in Durham. You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school. The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality. Key responsibilities: To manage a team providing breakfast, lunch, retail, grab & go & hospitality To ensure company bookwork is completed accurately and on time. To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans. To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business. To provide excellent food and customer service and respond quickly and proactively to customers needs To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times. To hold regular team meetings. To train and develop the team. To prepare month end accounts and reports for our client. To complete monthly audits. Ensuring company food standards are adhered to and wastage controlled. Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. You will have the following skills: A genuine interest in food & excellent customer service skills Excellent client relationship skills An all-round team player and leader An organised Manager with attention to detail Sound financial understanding Multi Location Management - a current group manager Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!) Benefits • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc). • Free meals on duty • Volunteers leave – up to one day per year. • Enhanced maternity, paternity and adoptive leave. • Cycle to work scheme. • Recommend a friend bonus. • Unrivalled individual training and development. • Well established apprenticeship programme. • Team & company social events. • Employee assistance programme. • Workplace pension. • Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.