Job Description
Business Analyst
Location: Cardiff (Hybrid working)
Contract: Permanent
Hours: 9am – 5pm
Start Date: ASAP
Do you have the analytical insight, curiosity, and communication skills to turn ideas into impactful change? At Redkite Solicitors, we’re seeking a proactive and accomplished Business Analyst to join our growing Change Team. This is a newly created role, offering the opportunity to shape how we design and deliver transformation across our business.
Working directly with our Chief Experience Officer, you’ll collaborate with stakeholders across the firm to understand needs, identify opportunities for improvement, and help deliver projects that enhance both client and employee experience. From process redesign and service transformation to technology-enabled change, you’ll play a key role in bringing clarity, structure, and momentum to a variety of initiatives.
With 17 offices, Redkite Solicitors is a modern, forward-thinking law firm redefining how legal services are delivered. We’re committed to innovation, collaboration, and delivering exceptional experiences for our clients and our people.
What Will You Be Doing?
* Collaborate with stakeholders to elicit, analyse, and document business requirements.
* Map and evaluate current (‘as is’) processes, identifying areas for improvement, efficiency, or automation, and help design and implement future (‘to be’) processes.
* Translate business needs into clear, actionable project deliverables.
* Willing to take a hands-on approach, occasionally supporting light project management activity to keep initiatives moving.
* Support the design and delivery of change initiatives, including technology rollouts, service redesigns, and operational improvements.
* Facilitate workshops, interviews, and focus groups to gather insights, test ideas, and build consensus.
* Work closely with project managers, the internal IT team, and external partners to ensure solutions meet business needs.
* Develop business cases, impact assessments, and benefits realisation plans, and contribute to post-project reviews.
* Monitor and report on project progress, risks, and outcomes to ensure transparency and accountability.
Requirements
Who We’re Looking For:
* Experienced analyst – proven experience as a Business Analyst, ideally within legal, professional services, or other regulated environments, where governance and client impact are key.
* Confident working on both business and technology-focused projects, translating between technical teams and business stakeholders.
* Recognised business analysis qualification(s), such as BCS Foundation and Practitioner, IIBA CCBA/CBAP, or PMI-PBA.
* Adaptable and proactive – This is a new team with new processes and balancing multiple priorities and projects in a fast-paced environment, is essential
* Comfortable working in a developing, fast-evolving environment where processes are still being shaped. You’ll enjoy bringing structure and clarity without needing everything predefined.
* Strong communicator – confident in engaging stakeholders at all levels, from technical teams to senior leaders.
* Technically confident – proficient in process mapping and analysis tools
* Collaborative team player – eager to work cross-functionally and contribute to a growing change capability.
* Familiarity with change management frameworks (e.g., Prosci, ADKAR).
* Understanding of digital transformation and client experience strategies.
Benefits
What’s In It For You?
We’re committed to building a supportive, innovative, and collaborative environment where you can make a real impact.
* Flexible and hybrid working arrangements
* Competitive benefits package, including:
* 25 days annual leave (plus additional days with length of service)
* Life Assurance
* Redkite Rewards scheme
* Pension Scheme
* Contributions to gym membership
* Career development opportunities and professional training support
If you’re ready to help shape the future of a modern law firm and drive real change, we’d love to hear from you – APPLY NOW!
At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. We believe that diversity strengthens our team and helps us better serve our clients