About the Role
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The Accommodation Coordinator will be responsible for processing referrals for people in probation leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. You will work confidently across Microsoft platforms to update records, manage bed-space reports, and handle sensitive data in line with information-sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will be responsible for updating internal systems, to reflect placements and changes. The post also requires completing risk assessments; comprehensive training will be provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting.
Role Criteria:
1. Prioritise safeguarding and service user experience in all accommodation decisions
2. Collaborate closely with regional teams and the transport team throughout the placement process
3. Maintain clear communication and coordination across departments
4. Provide excellent customer service, ensuring a positive experience for service users
5. Demonstrate previous experience working in an office administration environment
6. Confidently make and answer phone calls as part of daily coordination
7. Carry out administrative duties with accuracy and attention to detail
8. Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)
9. Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills
10. Confiendce and ability to work in a fast-paced environment
11. Criminal justice knowledge and experience
12. Experience and knowledge in Mental Health and behavioural risk assessments
Benefits we can offer you
13. 25 days annual leave plus bank holidays
14. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
15. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
16. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
17. Family friendly policies
18. Company Vehicle and Fuel Card
19. Access to EAP Counselling sessions
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.