Role: Customer Insight Analyst
Salary: Up to £40,000 (location depending) + benefits
Term: 24 month FTC
Location: Manchester or Stratford, London up to 2 days per week hybrid working
Hours: Mon-Fri 8am-4pm or 9am-5pm
This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London.
Do you have a passion for Customer Excellence and IVR?
Are you a great storyteller?
Are you experienced using SQL and PowerBI?
The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships.
The Customer Insight Analyst role duties include:
Gathering data
Analysing data
Identifying pain points
Troubleshooting
Creating reports and dashboards
Presenting insights
Making recommendations
Collaborating with cross-functional contact centre teams
Supporting CX initiatives
Monitoring effectiveness
Continuous Improvement
Exploring new data sources
Refining analysis methodsThe Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies.
Experience working with SQL, Excel and PowerBI is essential for this role.
Please follow the link to apply for this Customer Insight Analyst role based in Manchester or Straford, London.
Disclaimer
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