Overview
Digital Adoption and Sales Specialist – Molecular Imaging - MIM Software at GE HealthCare
The Digital Adoption Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Molecular Imaging, including SPECT/CT and PET/CT platforms. The role is responsible for promoting, demonstrating, and managing trials of digital tools and platforms, while driving customer success, satisfaction, and long-term engagement. This position collaborates with Sales & Service Account Managers, Molecular Imaging Product Specialists and implementation leaders to ensure seamless integration of digital solutions into clinical workflows, expand share of wallet within existing accounts, and support margin growth through value-based selling.
Key Responsibilities
* Digital Solution Promotion & Trials: Lead product demonstrations and manage digital solution trials to support adoption of molecular imaging software and platforms. Define and execute the trial strategy to maximize impact and conversion. Collaborate with sales and product teams to ensure trials are integrated into broader commercial strategies and lead to long-term adoption.
* Customer Engagement: Develop and execute customer engagement programs such as symposiums, congresses, hands-on sessions, and webinars. Drive customer success plans and act as the primary point of contact for Molecular digital solution users, ensuring high satisfaction, effective usage, and continuous value realization.
* Commercial Enablement: Increase the attachment rate of digital solutions in every SPECT and PET deal. Demonstrate the combined clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales. Identify upsell and cross-sell opportunities within existing accounts to contribute to revenue growth and share of wallet.
* Sales Support & Training Alignment: Support the sales team with tailored messaging, value propositions, and tools that highlight the strategic benefits of digital adoption in molecular imaging workflows. Align training needs with the Clinical Education team and ensure educational programs are tailored to clinical and operational requirements. Plan and coordinate training delivery for smooth onboarding.
* Feedback & Product Improvement: Gather user feedback and usage data to inform product development and enhancements, acting as the voice of the customer within the organization. Track adoption metrics, usage patterns, and customer satisfaction KPIs to drive continuous improvement and ROI narration to stakeholders.
* Strategic Account Development: Support strategic account planning by identifying digital growth opportunities and aligning with broader commercial objectives. Collaboration with Digital Implementation Teams to define the best structure-offering during the sales process for smooth installation of digital solutions.
Required Qualifications
* Bachelor’s degree in Healthcare, Biomedical Engineering, Health IT, or related field.
* 3+ years of experience in healthcare technology, digital health, or clinical applications—preferably in imaging or diagnostics.
* Strong understanding of molecular imaging workflows and digital health ecosystems.
Desired Characteristics
* Excellent communication and interpersonal skills with the ability to engage both clinical and technical stakeholders.
* Successful track record in customer-facing roles, including training coordination, onboarding, or customer success.
* Experience with digital platforms, SaaS models, or enterprise healthcare software.
* Strong analytical mindset with the ability to interpret usage data and customer feedback.
* Collaborative team player with a proactive, solution-oriented approach.
Behaviors
We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by providing the support, salary and benefits you’d expect from a global organization, with opportunities for growth in a culture that fosters care, collaboration and support.
Inclusion & Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or age, disability, protected veteran status or other characteristics protected by law.
Additional Information
Relocation Assistance Provided: No
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