Helpdesk Operator
Salary: £24,969 per annum
Location: Glasgow Head Office (G5 0US)
Contract type: Permanent, Days
Full time: 37.5 hours per week. Working 5 over 7 days.
Contract: Asda
Here's what you can expect to be doing:
* Handling inbound and outbound calls, and logging jobs in a fast-paced environment
* Co-ordinating contractors and City Technicians to ensure they attend to our City standards
* Working in partnership with customers to achieve results
* Completing a variety of administrative tasks such as quotes, uplifts, emails
* End-to-end job management
* Working as part of a team to drive customer excellence
Here's what we would like from you:
* Driven and passionate with a great attitude to deliver customer excellence
* Helpdesk experience in facilities management
* Excellent verbal and written communication skills
* Accuracy and attention to detail
* Ability to work as part of a team and effectively manage own workload
* Administrative experience, including knowledge of Microsoft office packages
* Previous contact centre/call centre/helpdesk experience
Here are the benefits we offer:
* 33 days (6.6weeks) paid holiday for a full-time contract
* 37.5 hours per week contract
* Free on-site parking
* Subsidised canteen facilities & vending machines
* Access to Mental Health First Aiders
* Recommend a Friend incentive
* Pension scheme – up to 5% matched contribution
* Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
* Salary sacrifice schemes, including Smart Tech and Cycle to Work
* Great development and career opportunities
* Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
* Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
* Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
* Access to our colleague reward and recognition tools, with awards ranging from £5 - £250