Overview
Join to apply for the Concierge role at Mitie Cleaning & Hygiene Services.
Location: NESO
Company: Mitie
Contract Type: Full-time
Are you passionate about creating exceptional workplace experiences? Do you thrive in dynamic environments where no two days are the same? Join Mitie as a Customer Host and become the heartbeat of our SmartWorkspace – where innovation, service excellence, and people-first values come together.
🧭 About the Role
As a Customer Host, you'll be the face of our workplace, delivering seamless front-of-house services and ensuring every customer interaction is warm, professional, and memorable. You'll manage daily operations across reception, helpdesk, conference areas, and shared workspaces, supporting the Workplace Experience Manager and driving continuous improvement across NESO. This is more than a desk job – it's about creating a vibrant, efficient, and welcoming environment that empowers people to do their best work.
Key Responsibilities
* Deliver a professional meet-and-greet service, ensuring every visitor feels valued and informed.
* Champion NESO workplace etiquettes and educate users on shared space principles.
* Act as a one-stop-shop for all customer queries across reception, hospitality, events, and helpdesk.
* Manage meeting rooms, AV setups, and floor plate standards to ensure optimal functionality and presentation.
* Coordinate courier deliveries, mail services, and visitor passes using Gallagher system.
* Support internal booking systems (Matrix), including training and troubleshooting.
* Provide health and safety messaging and assist with travel and car parking queries.
Operational & Service Delivery
* Monitor and close helpdesk tickets promptly and accurately.
* Maintain stock levels, enforce clear desk policies, and ensure workspace cleanliness and readiness.
* Refill multifunctional devices and perform first-line fixes.
* Collaborate with onsite teams to resolve technical issues and deliver consistent service.
* Support event coordination and setup across the site.
Health & Safety
* Complete all required training, e-learning, and toolbox talks.
* Report incidents, near misses, and safety concerns via IMS and to your line manager.
* Promote safe working practices and contribute to a secure workplace.
What We're Looking For
We're seeking a confident, proactive, and customer-focused individual who thrives in a fast-paced, corporate environment. You'll be a natural communicator, a problem-solver, and a team player with a passion for service excellence.
Desirable Skills & Experience
* Previous experience in a front-of-house or customer service role within a corporate setting.
* Exceptional interpersonal skills and a high standard of personal presentation.
* Strong organisational and time management abilities.
* Comfortable working independently and taking initiative.
* Proficient in Microsoft Office and general IT systems.
* Flexible and adaptable to changing business needs.
Why Join Us
At Mitie, we believe in putting people first. You'll be part of a supportive team that values innovation, collaboration, and continuous learning. We offer a dynamic workplace, opportunities for growth, and the chance to make a real impact every day.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance provides financial wellbeing assistance, including options to access earned pay before payday and competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or buy technology products at affordable cost. There are many choices!
We give you access to high street discounts from thousands of retailers, gyms and more through our MiDeals platform. We also offer a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes each month and a top prize of £10,000 at year-end.
Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority, with diverse training and development avenues available.
If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email Zehdan Raja at zehdan.raja@mitie.com.
Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, serving a wide range of clients.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Facilities Services
We are committed to creating an inclusive recruitment process and welcome applicants from diverse backgrounds.
Join our Mitie Team. Together our diversity makes us stronger.
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