Who We AreCDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.Role OverviewThe primary role is to carry out all of the day-to-day hardware work, initially as directed by the HPE Cray software team Hardware and Software support for large HPC (High Performance Computing system). As a resident technical consultant, you will be working as part of a dedicated team to deliver preventive and reactive support.The tasks will include (but not limited to):Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologiesMaintain meticulous records of planned maintenance actions and outcomes within the case management systems.Ensure compliance with customer rules for change management controlsProvide a professional and positive approach to the customer in the execution of all dutiesFollow technical escalation procedures to ensure critical issues receive maximum focusAssist in maintaining the on-site inventory of spare parts to enable timely resolution of failuresOccasionally work as part of a wider team to provide support to other customers within EMEARequired skills and attributesA working knowledge of Linux and storage systems is desirable.Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.Excellent communication skills, both written and verbal are required.An ability to stay calm and professional under pressure while working to strict deadlines is essential.The candidate should be flexible and willing to travel when required.Ideally early careers, enthusiastic about HPC and willingness to learn and developSC Clearance required or prepared to undertakeLocated nearby to SL1 and UB11, approx. 30 – 45 minsEducated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support#SuccessThroughPeople #WeDeliverTheDifferenceVisit our privacy policy here:https://www.hpecds.com/vacancies/Privacy.aspxhttp://content.ext.hpe.com/sites/CountrySupport/imports/Privacy_Notice_Recruitment.pdfAnd here you can access to our GDPR policy:https://www.hpe.com/us/en/legal/privacy.html