Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work. People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone. The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available. The Parking Service at Warwick District Council are looking for an enthusiastic, motivated and committed team player to join our highly effective Parking Support team. You will need to be highly organised and work closely with other members of the team, supporting the administration of the parking enforcement management system. You will be proactive in monitoring the daily workload within the Parking Support team, dealing with parking related enquiries by telephone, in person, by letter and electronic communication effectively, in addition to processing parking permits, delivering excellent customer service. You will also ensure a comprehensive, quality, Notice Processing parking service is provided within legislatively defined timeframes. You will need to make important decisions when processing incoming Penalty Charge Notice (PCN) challenges, considering circumstantial and mitigating evidence submitted by an appellant against the Council’s evidence. You will produce detailed case files which are submitted to the Traffic Penalty Tribunal and assist in the monitoring of debt recovery procedures. Where required, you will be able to produce standard computer reports or management information. You will be confident in addressing queries within the team and be able to communicate issues effectively with the Senior Parking Support Officer, Parking Services Team Leader and Parking Services Manager. You will be competent in a number of computer programs, primarily Microsoft, Outlook, Word and Excel, with the ability to quickly learn new systems such as bespoke parking enforcement software. You will be educated to at least ‘GCSE’ standard or equivalent. The candidate must be confident to work alone with minimal supervision, make decisions without direction at times, reliable, conscientious, self-motivated, flexible and trustworthy. The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs fortravel from home to the office will be met by the successful candidate. However, office and hybrid working are also available. In return, Warwick District Council offer a wide range of benefits such as competitive salary, option to join Local Government Pension Scheme and free BUPA Cash plan scheme to name a few - Council Employee Benefits. If you have any questions or wish to have an informal discussion, please contact: Name: Jamie Hill or Connie Hall Job Title: Parking Services Team Leader or Senior Parking Support Officer Email: jamie.hill@warwickdc.gov.uk or Connie.Hall@warwickdc.gov.uk Telephone: 07809 311158 or 01926 456093 Closing date: 25/05/26 Interview date/s: 4th and 5th June 2026 To apply for this vacancy please click on the 'Apply' button. It is important that you fully complete all sections of this application. Only information contained in the application will be used for shortlisting. Please do not attach CVs as these will not be considered Council Employee Benefits Guidance notes for job applications Recruitment guidance for disabled applicants Recruitment guidance for ex-offenders Equality - what we aim to do Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying. If you are unable to apply using the 'Apply' button, please contact HR Support onvacancies@warwickdc.gov.uk including your contact details and any relevant screenshots. You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk and we will make every effort to meet your specific requirements.