Senior ITSM Architect
Target Start Date: ASAP
Recruitment Type :Contractor
Rate:£650pd Inside IR35
Location of role: Basingstoke 4-5 days per week onsite.
Clearance Required: DV
Senior Information Technology Service Management (ITSM) Tooling Architect - Senior ITSM Architect
Brief overview on the role/project:
As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.
Mandatory skills:
Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following:
- CA Service Desk Manager
- BMC Remedy
- BMC Helix
- ServiceNow
- Cherwell Service Management Software
- Freshworks
- ManageEngine
. Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (eg ITIL v4 certified).
. Extensive knowledge and experience in the desi...